Actual footage of avoiding your inbox before the morning cuppa brew.
In this newsletter, you’ll find: 👇
📦 How Death Wish Coffee uses their website to guide the customer experience.
📦 With Recharge, the decision to launch subscriptions is an easy one.
📦 Adding filters, categories, and learning hubs to turn browsers into buyers.
📦 Partnering with Black Crow AI to not let iOS 14.5 ruin your holiday season.
Read till the end to access exclusive DTC swag. 😎
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Ah yes, the return of the bad a** eCom Giant, Death Wish Coffee. Last week, we tapped our pals at Pilothouse to look at their Facebook ads, and they certainly didn’t disappoint. Hard-hitting creatives, persuasive copy, and overall just stylish advertising.
Today, we’re diving into Death Wish’s website to learn more about their customer experience (CX). Shoutout to our personal purchase experience experts for the insights. 🔥
Let’s get roasting…
❤️ NAV bar
No, the Toronto-based rapper didn’t open a cocktail bar…
The NAV or navigation bar is the bar at the top of your website. Your NAV bar sets the tone for shoppers and guides them through the storybook that is your website. It’s a MUST-HAVE for the customer experience.
Visitors don’t always know what they’re looking for, but a well-structured NAV bar offers shoppers:
So, how does Death Wish headline their customer journey?
Death Wish Coffee’s desktop NAV bar is clean, simple, and perfectly organized.
They feature their logo in the middle (so you never forget where you’re shopping 😉) and organize their pages into two categories.
To the left of the logo, you’ll find intent-based pages. This section includes actions the shopper could take to get one step closer to checkout:
On the right of their logo, you’ll find content and research-based pages. This side includes:
Organizing your NAV bar is a fantastic way to give users a smooth on-site experience.
We have to say, Death Wish’s mobile navigation menu is pretty dang impressive. 🔥
It’s comprehensive and displays individual sub-categories to further direct site visitors. They keep it clean by keeping sub-categories underneath the menu burger.
Check it out: 👇
✨ What we like:
1️⃣ Clear and centered ‘Shop’ call to action (CTA) on both mobile and desktop.
2️⃣ There’s a healthy amount of educational and engaging content about the brand. The diverse content helps new customers understand what Death Wish is all about.
3️⃣ Strong typography and font selection.
4️⃣ Cool animations that draw the eye.
💡 Pro tips from Pilothouse :
1️⃣ Front-load some of the ‘Team’ page content on the home page to humanize the brand a bit. Who are the faces behind this movement and what’s the story behind the brand?
2️⃣ ‘The world's strongest coffee” is a great hook, but we think backing up the claim with some stats would be a great boost! Our suggestion? Show shoppers the caffeine count relative to the average coffee!
What are the advantages of adding a subscription software? For starters, the average subscription merchant doubles their customer lifetime value. Some verticals see up to 6x LTV!
The decision to launch subscriptions is an easy one. 👍
The real challenge? Finding the right subscription software so you don’t leave money on the table.
With the right subscription provider, it’s easy to tap into your brand’s true growth potential.
That’s why the team at Recharge created a new, interactive guide to match you with the perfect subscription solution for your business.
The guide helps you:
👉 Ready to find your perfect solution? Check out the interactive guide here.
🧐 Product collections
Product collections are a clean way to organize your products so that customers can easily find them by category.
And to no surprise, Death Wish Coffee managed to do this quite flawlessly.
✨ What we like:
1️⃣ We love that Death Wish gives three different filter categories for shoppers to find what works best for them – Roast, Style, and Format.
Don’t have a drip coffee machine? No problem, only select single-serve! Don’t like the taste of dark coffee? No worries, only browse by medium!
Using filters allows coffee connoisseurs to find exactly what they're looking for and for new shoppers to see all the options available to them!
2️⃣ The horizontal scrolling banner along the top of the page, paired with a clever product organization for vertical scrolling, showcases many products in an organized and thoughtful way.
3️⃣ Frontloading positive reviews on collection pages also goes a long way for conversion rates!
🕺 Product display page
Product display pages (PDPs) are one of, if not the most important part of your website.
PDPs not only inform customers about your products, but they are the key display to entice customers to buy from you.
A blog from BigCommerce says that product pages should:
We like Death Wish’s PDP, but we have a few suggestions.
✨ What we like:
1️⃣ They’re displaying a very strong variant selection, including size, grind and subscription vs. nonsubscription are all being displayed in a logical order.
2️⃣ The supporting graphics on each button smooths out the decision-making by providing a cleaner visual representation.
💡 Pro tips from Pilothouse:
1️⃣ More lifestyle shots in the product image sections to ground (pun intended) the product in consumers’ reality.
2️⃣ More information on product ingredients and caffeine count to educate the consumers to ensure purchase confidence.
3️⃣ Video or animation content to capture the attention of website scrollers.
4️⃣ Auto select a subscription purchase instead of one time purchase and showcase the 10% savings with a before the discount and after the discount price comparison.
Overall, Death Wish Coffee has a great website that displays excellent branding and overall effective messaging.
They’ve done a great job creating a cohesive page-to-page customer experience and front-loading content for new customers to become even more familiar with their products.
Sure, Death Wish Coffee can do a few small things to make the website even stronger, but overall it’s killer!
👋 That’s all for now! Same time and same place next week for Part 3 of the Death Wish Coffee brand breakdown.
Don't let iOS 14.5 ruin your holiday season!
Instead, partner with Black Crow AI and efficiently target the customers who are most likely to make a purchase.
Black Crow AI has already helped over 150 eCommerce brands, like Alleyoop, shift their marketing focus to customers who are buying—helping brands decrease customer acquisition costs and save cash 💰
They do this all through the use of YOUR first-party data.
Black Crow AI's one-click ML model tracks your site visitors' behavior and groups them by their likelihood of purchasing (high, medium, and low). Then, they allow you to use these groups in your holiday marketing campaigns. 🎅
💧 Liquid I.V. : Not everyone carries a bag big enough for a bottle of sports drink, and not everyone wants the added dyes and sugar. Liquid I.V. ’s got ya covered with electrolyte-packed, water-enhancing sachets that you can take on the go!
🫖 Noon Brew : Do you follow a strict no-caffeine after a certain hour rule? Say goodbye to the afternoon jitters with Noon Brew . Their iced teas are designed for a small afternoon boost (low caffeine) and contain 19 superfoods to keep you going. Get sipping!
🧴 Stories & Ink : Looking to get inked but not sure how to take care of your new body art? You’re not alone. Stories & Ink has released tattoo aftercare products so that you can feel confident in the healing and sustaining process.
📈 Are you measuring your actual growth? Rockerbox's Ron Jacobson on true incrementality.
🤝 Blume Banks on Community – Taran Ghatrora on Community Building Through In-Person and Digital Events. [C-Suite Mentor Preview]
📱 Building a high-quality content empire with tech influencer Justin Tse.
🗓 Driving 25-month average subscription LTV (so far) with Kabo and Chargebee.
💸 “Six Figures in Revenue, Five Figures in Profit Every Day Throughout Q4" Ridge Wallet's Sean Frank Returns! [Free C-Suite Mentor Preview]
🤓 Subscription Program Masterclass with Rashad Hossain from Ryze Superfoods and Upscribe's Dileepan Siva.
Don’t forget to rate the DTC Podcast on Apple. (⭐️⭐️⭐️⭐️⭐️)
DTC Newsletter is written by Rebecca Knight and Jordan Gillis. Edited by Eric Dyck.
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