In this episode of the World’s Best Email Retention Podcast, Jordan breaks down real buyer data to show which customers truly drive email and retention revenue, and which ones don’t.
Using a simple but powerful buyer-group framework (recent vs. stale, first-time vs. repeat), Jordan unpacks why email doesn’t chase the same dollar as ads, why most campaign revenue comes from buyers ads no longer influence, and why optimizing email metrics alone can lead brands to miss their most additive revenue.
#EmailRetention #CustomerLifecycle #EcommerceOperators #DTCBrands #RetentionStrategy #EmailROI #ShopifyBrands #MarketingAnalytics #GrowthMarketing
00:00 – Why retention, not acquisition, defines efficient growth
01:29 – Email metrics vs. the real retention source of truth
02:10 – The two models every operator needs to understand retention
06:31 – The buyer framework that explains where email revenue comes from
19:08 – Why email monetizes customers ads no longer reach
24:26 – The revenue impact of stale repeat buyers
Work with Pilothouse: https://www.pilothouse.co/get-in-touch?utm_source=dtc&utm_medium=podcast&utm_content=e&rPodcast
Subscribe on YouTube: https://www.youtube.com/@DTCPodcast
Subscribe to DTC: https://www.directtoconsumer.co/
Listen to DTC Podcast: https://podcasters.spotify.com/pod/show/dtcpodcast
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