Best Facebook Group to keep learning about chatbots: ManyChat FB Group
We asked around for the best chatbot resources and the unanimous winner was the ManyChat Community FB group.
Sage advice! Here are 3 insights we pulled from the group (within 5 minutes):
You can use chatbots to improve your SMS game
![](https://cdn.prod.website-files.com/639bd8ece44ab92e7cad00f4/639bd8ece44ab9cc7dad0749_2dR-nYgmq5DXKjZV7JVPbmMfrFgj8H-RX1P559Dyna_8af9DKjDEGcsz-TAclDjcCS2ILT1HewEXsawGuAP2AfrWAg5JJV_LEWtu57XlU_sblmH-FPf3wOo6p8WtQGhort2fxiAP.png)
A video outlining a use case for ManyChat’s user input for SMS feature reveals that 90% of SMS messages are opened within 5 minutes of receipt. Eat your heart out, email.
Folks tend to overcomplicate their chatbot customer journeys
![](https://cdn.prod.website-files.com/639bd8ece44ab92e7cad00f4/639bd8ece44ab98667ad074b_6T9UqceifZlbQFWZ1HByd5pbkIpxHLUq7BOIY_qbWKaQ8-sqC8XZ9fE1cJ3UTxNJ7G_z0BZLBkYITEk4JCzDj42EiY-XR7Jl79V3AxFRShXpzkruOGotmXu5HtmY6orfc9KG7KRT.png)
Members of the group suggest avoiding the temptation to create complicated flows and to keep it simple. If your customer journey starts to look like a crazy spider web, consider breaking it up so that you have blocks of simple and linear paths.
Crazy networking tool: Combine QR codes with chatbots
![](https://cdn.prod.website-files.com/639bd8ece44ab92e7cad00f4/639bd8ece44ab92005ad074a_iMxBjItLRV38oYnq0VIlBxFgBCTY7b7f9lwJXC29puOskErxXVfhKDOSVZj6lUGaTQBjowfp45xQ8HBGGDWiqHRVi9YTWJij1Ih5kAIF1sLFQ2mbP5cutOJsAl2_73sRBF8DMDn1.png)
While not specific to DTC brands, everyone can benefit from some networking magic. Check out this unique business card bot flow for yourself.
Want more? Join the ManyChat community.