Best Facebook Group to keep learning about chatbots: ManyChat FB Group
We asked around for the best chatbot resources and the unanimous winner was the ManyChat Community FB group.
Sage advice! Here are 3 insights we pulled from the group (within 5 minutes):
You can use chatbots to improve your SMS game
A video outlining a use case for ManyChat’s user input for SMS feature reveals that 90% of SMS messages are opened within 5 minutes of receipt. Eat your heart out, email.
Folks tend to overcomplicate their chatbot customer journeys
Members of the group suggest avoiding the temptation to create complicated flows and to keep it simple. If your customer journey starts to look like a crazy spider web, consider breaking it up so that you have blocks of simple and linear paths.
Crazy networking tool: Combine QR codes with chatbots
While not specific to DTC brands, everyone can benefit from some networking magic. Check out this unique business card bot flow for yourself.
Want more? Join the ManyChat community.